Refunds, keptsimple.

vxuri sells its own digital products: printable planners, trackers, calendars, checklists and plans, and The Complete Set, which contains all of them. Each comes as PDF files in both A4 and US Letter. You can buy one printable or several in one cart. Once your card payment is confirmed you land on a download page with every file; the private download links on that page stay valid for 30 days. Because a downloaded file cannot be returned, purchases are final, except in the cases below, which we honour for 14 days from the date of purchase.

• A file is broken: it will not download, will not open, or is damaged or blank.
• A file is missing: a page, a size (A4 or US Letter) or a file listed on the product page is not in your download.
• The product is not as described: it is materially different from its product page, its preview pages or its listed contents.

For a broken or missing file we will first send a working replacement. If that does not solve it, or you prefer, we refund the full price of that product.

• You bought the same printable twice by mistake, in one cart or in two orders: we refund the second copy.
• You bought The Complete Set and, before or after it, a single printable that the set already contains: we refund the single printable.
• One file inside The Complete Set is broken, missing or not as described: we replace that file first; if the set as a whole is not as described, we refund the set.

• Requests made more than 14 days after purchase.
• Changing your mind after downloading a file that works and matches its description.
• Printing issues caused by printer settings or paper size; we are happy to help with those by email.

Email [email protected] from the address you used at checkout, with the product name and a sentence about what went wrong. A screenshot helps but is not required. A person reads every message.

We reply within two business days. Approved refunds go back to the original payment method; your bank may take 5–10 business days to show them.

Please write to us first; we can usually fix a problem the same day. This policy forms part of the Terms & Conditions.